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AT&T Inc. confirmed “wireless service interruptions” that were affecting some of its customers Thursday morning, following user reports of outages.
Tens of thousands of AT&T
T,
users had flagged service disruptions on Downdetector shortly after 11 a.m. Eastern time. AT&T said it took “immediate action” to address the issues and that service on three-quarters of its network has now been restored.
“We are working as quickly as possible to restore service to remaining customers,” an AT&T spokesperson said.
The carrier advised earlier Thursday that users should turn to wifi calling until the problems are fixed.
Shares of AT&T were off more than 2% in morning trading Thursday.
While customers of Verizon Communications Inc.
VZ,
and T-Mobile US Inc.
TMUS,
also flagged service issues on Downdetector, those carriers suggested that reports from their customers were due to problems contacting customers on AT&T’s network.
“Verizon’s network is operating normally,” a spokesperson said. “Some customers experienced issues this morning when calling or texting with customers served by another carrier.”
T-Mobile “did not experience an outage,” a spokesperson there said. “Our network is operating normally.”
Shares of Verizon were down about 1% in Thursday morning action, while T-Mobile’s stock was off fractionally.
