Five9 offers ‘most attractive entry points in more than five years’ – Roth MKM

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“We view FIVN’s leadership position in the $30B+ contact center-as-a-service (CCaaS) market, its history of strong execution, and balanced growth and profitability as supportive of a materially higher valuation,” they wrote.

“We have always viewed FIVN as the SaaS/Cloud-based leader in Contact Center software solutions, a stance that remains,” they added.

Roth MKM believes a “meaningful premium valuation” is still warranted, and with its shares already down 70% versus their all-time highs, they believe FIVN offers “one of its most attractive entry points in more than five years.”

“We also view emerging regenerative AI technologies as likely to spur faster CCaaS adoption after an initial slowing to prospect evaluations as deployment strategies evolve to this rapidly emerging paradigm shift,” the analysts concluded.