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CEO Philip Jansen expressed confidence in the benefits of AI, particularly in delivering seamless customer service through technologies such as chatbots. Jansen also mentioned BT’s exploration of new products and services leveraging generative AI and large language models.
Earlier this week, Vodafone (NASDAQ:VOD), once the world’s biggest mobile telecom group, announced it will cut 11,000 jobs (about 11% of its workforce) over three years.
Traditional telecom companies face tough competition from tech giants like Apple (NASDAQ:AAPL) and Alphabet (NASDAQ:GOOGL), who offer similar services such as voice, messaging, and video calls, according to McKinsey.
