The websites of major student loan service providers crashed for several hours after Biden’s forgiveness announcement

The websites of Nelnet and Great Lakes student loan servicing were down for at least a few hours, as borrowers raced to find out more information on Biden’s relief program. The Federal Student Aid website also experienced a “high volume of visitors” and went down temporarily, according to an error message. 

Nelnet and Great Lakes did not immediately return Fortune’s request for comment. 

President Biden posted an announcement on Twitter on Wednesday that loan relief is coming—including up to $20,000 for those with Pell Grants and $10,000 for all other federal borrowers—he did not immediately detail all of the ins-and-outs of the program, leaving borrowers with more questions than 

“This is the first time I’ve ever actually wanted to log in to Nelnet. And I can’t. The irony,” twitter user Wes Crosby wrote. 

Along with announcing the forgiveness plan, Biden also extended the pause on student loan payments, which began in 2020 during the pandemic, through the end of this year, writing that he was delaying it “one final time.”  
Although Biden’s loan forgiveness plan will wipe out the student debt of nearly half of all borrowers, there are still major caveats, and not everyone qualifies. Borrowers who earn over $125,000 are not eligible for the debt cancellation, and it does not apply to other types of loans that a student may have taken out to pay for school that were not technically student loans.