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Sony Corp. is pulling “Cyberpunk 2077” from its PlayStation store, and is offering full refunds for the videogame that has been plagued by bugs.
“[Sony 6758, +2.00% SNE, +2.01% ] strives to ensure a high level of customer satisfaction, and we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store and want a refund,” the company said in a tweet Thursday, adding a link for users to submit their refund request. About an hour later, Sony acknowledged the refund page wasn’t working for some users, saying “We’re working to get it up and running as soon as possible.”
The news is the latest blow to Polish videogame maker CD Projekt SA. The long-delayed “Cyberpunk 2077” was one of the most anticipated videogame releases in recent years, and reportedly one of the most expensive videogames ever made. But a little over a week after it was released, it has become apparent that the game was not ready for prime time, with complaints of crashes and videos of major gameplay bugs on Sony PlayStation and Microsoft MSFT, +0.06% Xbox consoles flooding social media.
Earlier this week, CD Projekt apologized for the glitchy game, promising to fix the bugs and crashes in a series of upcoming software updates. The company also offered to help dissatisfied players get refunds.
Shares of CD Projekt CDR, +3.07% have fallen 15% over the past five days in Warsaw trading.
