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Retail sales, of products and services at all 445 IKEA stores and online, came in at 39.6 billion euros ($46.7 billion).
E-commerce jumped 45% to account for 21% of total retail sales, and Inter IKEA said online sales remained high even after stores, most of which closed temporarily for an average of four weeks in the early stages of the pandemic, re-opened.
Jon Abrahamsson Ring, chief executive since March, told Reuters sales at stores open for a year or more shrank around 10%, against a 1% rise the year before.
Adjusted for the temporary closures, however, comparable sales were roughly unchanged as the coronavirus crisis boosted people’s interest in their homes, he said, adding that he expected sales to return to growth this year.
IKEA is shifting from large out-of-town stores towards online and smaller inner-city stores as it adapts to digitalisation and new shopping habits.
Ingka Group, the main IKEA franchisee, said separately that sales at its 378 stores shrank 4% in the fiscal year to 35.2 billion euros, with online sales soaring 60% to make up 18% of its total turnover.
