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The Zoom Contact Center will be available in tiered plans featuring voice, video, chat, Short Message Service (SMS) channels, real-time transcription, remote control, Agent Computer-Telephony Integration (CTI), surveys, and AI Companion capabilities, including summarization.
The pricing tiers include Essentials starting at $69 per month, Premium at $99, and Elite at $149.
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Customers with Essentials and Premium packages can choose additional features like Zoom AI Expert Assist and Workforce Engagement Management as add-ons to their package.
“Zoom Contact Center has seen incredible momentum since its launch last year, reaching more than 700 customers and expanding to businesses of all sizes, from mid-market companies to global enterprises,” said Vi Chau, head of product, Zoom Phone and Contact Center at Zoom.
“We have strategically invested in areas like advanced AI, workforce management, and omnichannel expansion to help build meaningful customer experiences. These new plans provide exceptional value at all levels, including enterprise-grade features at the base tier that other companies charge extra for.”
