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The products were distributed to a select group of customers. Consumers who have purchased the affected Kraft Singles American processed cheese slices are advised not to consume them and can return them to the store for an exchange or refund. To determine if a product is part of the recall and to receive reimbursement, consumers can contact Kraft Heinz at 1-800-280-8252 from 9 a.m. to 6 p.m. Eastern Standard Time, Monday through Friday.
The recall was issued following several consumer complaints about finding plastic stuck to cheese slices. Six of these complaints involved reports of choking or gagging due to the plastic. The company traced the problem back to an issue with one of its wrapping machines that left thin strips of individual film on slices once the wrapper was removed.
The recall, issued on Wednesday, affects nearly 84,000 cases of individually-wrapped Kraft slices, which could pose a choking hazard. If each case contains 12 packages of 24 Kraft Singles, this implies almost 24 million individual slices could pose a risk.
After receiving the complaints, Kraft Heinz identified the source of the problem as an issue with one of its wrapping machines. The company has since fixed the machine and “thoroughly inspected” its other processing machines. Despite these measures, the recall was still deemed necessary.
Kraft Heinz has expressed regret for any inconvenience caused by this issue and reaffirms its commitment to maintaining high safety and quality standards.
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