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The analysts told investors in a note that AI is an opportunity, not a threat, to the Five9 story. FIVN shares are up more than 1% premarket, adding to Tuesday’s over 3% gain.
“Five9 is a pure-play Contact Center-as-a-Service (CCaaS) vendor that should benefit from 1) the migration to the cloud in contact centers; and 2) the automation of customer interactions with Generative AI,” wrote the analysts.
They believe those factors should enable Five9 to gain share and the incremental revenue opportunity.
“We believe investors under-appreciate Five9’s long-term growth potential (as evidenced by consensus 2027 estimates) as the company still has many largely untapped opportunities that can re-accelerate revenue growth to a ~25% rate (upmarket penetration, international, ARPU uplift from conversational AI),” they concluded.
