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The 19-hour service outage earlier this month drew ire from customers and sparked demands for more independent competition at a time when Rogers is looking to lift a block on its attempt to take over rival Shaw Communications (NYSE:SJR) in a C$20 billion deal.
McKenzie will replace Jorge Fernandes effective immediately, the company said.
McKenzie, a former Shaw Communications executive, joined Rogers in 2019 and later headed the division responsible for delivery of services to Canadian businesses.
The Canadian government ordered a probe and demanded telecommunications companies agree within 60 days to develop communication protocols to keep people better informed following the outage.
Rogers has pledged to invest to avoid a repeat of the massive outage and said it would be crediting customers with the equivalent of five days service.
